Remote
Full-time Job
https://weworkremotely.com/job...
Posted on November 6, 2016
Deadline: December 30, 2016
350 views • 0 applications • 0 referrals

Key Skills

Wordpress, PHP, MySQL

About the job

Our WordPress Support Engineer will...

• Provide top-tier customer support and service as our support lead
  
• Understand the importance of good tone and detailed explanations in support threads
  
• Be excited to solve complex problems and track down challenging bugs
  
• Fix bugs or add new features to existing plugins
  
• Adhere to both WordPress and internal code standards and frameworks
  
• Be comfortable with and have experience working remotely with availability for 1-2 team trips per year
  

This position will primarily involve supporting extensions for WooCommerce, which is the largest eCommerce platform, powering over 1,400,000 online stores. While familiarity with WooCommerce is a huge plus, experience with WordPress and extensive knowledge of its architecture (actions/filters, WPDB, etc) is a hard requirement - we know you'll love learning WooCommerce from the ground-up, or will be excited to level up your existing knowledge as needed.

Our WooCommerce plugin support workflow involves taking over tickets that have gone beyond basic troubleshooting steps to dig into complex issues, exorcise ghosts, and uncover gremlins to fix bugs, compatibility issues, and in general help online entrepreneurs get the help they need to run online stores

Qualifications

If you're our ideal team member, you take pride in resolving a complex issue along with writing a detailed explanation and resolution that both the customer and development team can understand. You love troubleshooting engineering challenges in the simplest way possible with code that’s clear, readable, and standards-compliant. More importantly, you appreciate how beautiful a solution is when any customer can use it, and you love interacting with customers to improve products, get feedback, and solve their problems.

You’re excited to work with a small team that loves their work as much as you do, and affords the opportunity to work on interesting projects, learn and improve upon several skill sets, and to constantly ship cool projects. Oh, and you know it’s capital_P_dangit().

Our WooCommerce plugins require you to be fluent in PHP and MySQL to provide effective higher-tier support, and knowledge of the WordPress architecture is key. Javascript, HTML, and CSS are also part of each plugin that we ship, and will be part of your arsenal. Knowledge of Sass and CoffeeScript is helpful, too, though not immediately required.

Our team stays in touch primarily via Slack and weekly stand-ups over Zoom.